US Store Policies

This website is not intended to be viewed by anyone under the age of 21. If you are not of the legal minimum purchasing age, do not view or enter this website

Our Guarantee

If you are not satisfied with your purchase due to defect or damage, please e-mail us at  or call us at 1-800-484-3449 within 5 business days (Mon-Fri) of the receipt of your order to report the situation and receive instructions for the return of the product (if applicable).

We guarantee the authenticity of all of our product. We hand make all of our cigars in the historic Casa Favilli and ship them to our customers . We store all our cigars in walk in humidors, which are monitored daily to assure temperature is at between 68-70 degrees and humidity is at 68-72%. This allows the perfect environment for proper ageing and storage of all our cigars. We package your order with the utmost care to guarantee your cigars arrive in perfect condition.

Returns & Refunds Policy

Tierra Volcan Inc. 100% Satisfaction Guarantee & Return Policy

Non-Tobacco Products: If you are not 100% satisfied with any non-tobacco product that you purchased from Tierra Volcan Inc. you may return it in its original condition within 14 days of purchase for full credit or refund.

Cigars: Damaged items will be replaced, we will pay forall shipping costs.If you are not 100% satisfied with any Cigars that you purchase from Tierra Volcan Inc., you may return them within 30 days for full credit or a full refund for the amount of Cigars returned, minus shipping costs. Returns accepted only with original Cellophane Wrapper intact.

Free Promotional Items: All defective free or promotional items must be returned by the Customer at the Customer cost. Replacement will be issued when it is received by Tierra Volcan Inc.

Directions for Returns: Please call our Customer Service Department (800) 484 3449 for a Return Merchandise Authorization number within 3 days of receipt of your order to expedite the return(s). When returning merchandise, please repack the item carefully and return it INSURED within the prescribed time(s) above. Tierra Volcan Inc.will pay for return shipping only if your package arrived damaged.


Orders placed through our website or over the phone may be cancelled/changed by you as long as the package has not left our building. In some cases the package will physically leave the building in as little as one hour, and in other cases it may be 24 hours after placing the order. Cancellations of orders must be made with business hours 8:00 to 5:00 Eastern Time by either calling us at 1-800-484-3449 or by email to Cancellations/changes reported after 24 hours, cannot be honored.

Age Verification Policy 

(This is Required by the FDA)

This site is not directed to persons less than 21 years of age and no information should be submitted or posted at Tierra Volcan Inc. online website by individuals less than 21 years of age. Sales of tobacco products to individuals under the legal minimum purchase age are illegal. , Tierra Volcan Inc. makes every attempt to restrict sales of tobacco to individuals of at least 21 years of age. Certain personal information, provided by you, is used to confirm the minimum age requirements. Such information is not retained in our database therefore not compromising privacy.

Why is Tierra Volcan Inc. verifying my Age?
Tierra Volcan Inc. is dedicated to servicing our customers with premium tobacco products only if they meet the legal age requirement, being 21 years of age in the US. We have partnered exclusively with UPS to validate customers’ ages and verify their identity, thus fulfilling our legal requirements for tobacco sales. Please find the UPS Age Verification Policies below;

Is the information I provide secure?
Absolutely, Tierra Volcan Inc. secure 256-bitencryption technology ensures the safe delivery of the information you provide online. In addition, Tierra Volcan Inc. DOES NOT store your sensitive personal information or share (or sell) any data with other third parties. This practice assures you that unauthorized parties cannot gain access to your sensitive personal information.

How can I be sure a Minor will not receive a Tierra Volcan Inc. delivery?
Tierra Volcan Inc. ships exclusively with UPS and strictly adheres to the UPS DCASR (Delivery Confirmation Service Adult Signature Required) Program. Only a DCASR Verified Adult over the age of 21 will be able to receive and sign for a Tierra Volcan package. More details can be found below on the UPS tobacco delivery site;