Shipping & Delivery

The Care & Safe Handling of your Tierra Volcan Inc. Shipment

Tierra Volcan has in place a series of steps & procedures to ensure every package in our care is not only carefully maintained at a proper 68-70 Degrees Fahrenheit & 68-72 Degrees relative Humidity, but will be cleaned and properly sterilised before delivery. Tierra Volcan staff will take the following measures to ensure the safety of our Customers, delivery partners and our own Team Members;

All Tierra Volcan Team Members will be trained and tested on the most current Health and Safety Standards.

Inventory and packaging materials will be held in a clean, sterilised and secure area before, during and after packaging has been completed.

All Team Members will be required to sterilise their hands & equipment as well as using proper safety equipment including masks & gloves when handling any inventory or packaging materials.

All Cigar, Accessory and Merchandise packaging will be cleaned and thoroughly sterilized using 70%-90% Isopropyl or Ethyl Alcohol.

Temperature and climate controls are in place to provide ideal conditions for our precious Cigars while providing a safe and clean environment.

Our Health, Safety, Cleaning, Sterilization and Safe handling practises will be monitored and continue to evolve to ensure the Health & Safety of our Customers, Delivery Partners and our own Team Members

Our exclusive delivery partner, UPS has equally stringent Health & Safety standards as noted below;

https://www.ups.com/us/en/about/news/important-updates.page

ONLINE POLICY FOR INDIVIDUALS 21 YEARS OF AGE AND OLDER

This site is not directed to persons less than 21 years of age and no information should be submitted or posted at Tierra Volcan Inc. online website by individuals less than 21 years of age. Sales of tobacco products to individuals under the legal minimum purchase age are illegal. , Smokers Zone makes every attempt to restrict sales of tobacco to individuals of 21 years of age. Certain personal information, provided by you, is used to confirm the minimum age requirements. Such information is not retained in our database therefore not compromising privacy.

Holiday Shipping Schedule

The following days will not count as business days towards delivery times as Shipping companies will be closed. UPS does NOT pick up or deliver on these days:

UPS Holiday Closure Schedule:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day

Tierra Volcan Inc. will also be closed:
New Year’s Eve & Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Eve & Day

SHIPPING CUT OFF & PROCESSING TIMES
All U.S. orders placed before 2:00 PM EST (Mon-Fri only) will ship the same day, pending credit card approval. Orders shipping via USPS Priority Mail must be placed before 1:00 PM EST. Please note Tierra Volcan Inc. does not ship to Utah and South Dakota. 

Delaware
All purchasers to be over 21 years of age, Delaware’s Title 30 Chapter 53 requires us to:
⦁ Receive and store age verification documents in order to sell a tobacco product to you. We have partnered with Veratad Age and Identity Verification. This is a one-time process and the information will only be used to comply with your state’s requirements.
⦁ Obtain the signature of a person 21 years of age or order before completing the delivery

California
All purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to:
⦁ Confirm your delivery of tobacco products by telephone call after 5PM (PT) the day prior to shipment
⦁ Obtain the signature of a person 21 years of age or order before completing the delivery

SALES TAXES:
We are required to collect and remit sales tax in the following states. Remittance of any taxes on orders shipped outside of these states is the responsibility of the purchaser.

Arizona, Arkansas, California, Connecticut, Colorado, District of Columbia, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Pennsylvania, Ohio, Oklahoma, Rhode Island, South Carolina, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

DELIVERY OPTIONS (Effective on March 1st 2020)
Your Shipping Options are as Followed:

UPS Ground: 1 – 6 Business Days (ADULT SIGNATURE REQUIRED)
UPS 2nd Day: 2 Business Days in Transit (ADULT SIGNATURE REQUIRED)
UPS Next Day Air Saver: 1 Business Day in Transit – Delivered End of Business Day (ADULT SIGNATURE REQUIRED)
UPS Next Day Air: 1 Business Day in Transit – Delivered Before 3PM Local Time (ADULT SIGNATURE REQUIRED)

SHIPPING RATES
UPS Ground: $9.95
UPS 2nd Day: $19.95
UPS Next Day Air Saver: $29.95
UPS Next Day Air: Calculated at Checkout

Free Shipping for orders over $249.00.

Map below is transit time for UPS ground only.

*No limits on number of products ordered. Some larger, heavy items such as Humidors may carry an additional shipping fee. Free shipping offers will be shipped by SurePost or the shipper of our choosing. We ship Priority Mail by the USPS for P.O. Boxes, APO’s, FPO’s and International orders. Please Note: *UPS Does Not Deliver Packages on the Weekends. Delivery Estimates do not take Saturday and Sunday into Account or the Day the Order was Placed. We do not issue service refunds for Holiday or Weather related delays, or other delays outside the control of Tierra Volcan Inc. or the carrier you choose.

Military Shipping APO & FPO’s
We support the Armed Forces, and will ship to APO’s / FPO’s Worldwide.

FREIGHT SERVICE – For Heavy Items
A Freight service is used on large humidors & cabinet humidors. You will be notified on freight shipping cost prior to us shipping the item.

Ordering For International Customers

Tierra Volcan Inc. welcomes international and APO/FPO (Military) orders. Due to the complexities involved with International Shipping, such as customs clearance and local carrier procedures, the following policies and requirements will be applied to all international orders:

FOR ALL FIRST-TIME INTERNATIONAL ORDERS
Tierra Volcan Inc. will charge your credit card an undisclosed amount under $20 US Dollars. Before we can process your order, you will be required to confirm the amount you were billed via email. An Email will be sent by a Tierra Volcan Inc. representative that goes into detail about this procedure. This security charge will be refunded after the correct amount is provided. This is a one-time process. Once you verify the amount you will not have to complete this process again. This process is to protect our consumers and Tierra Volcan Inc. from fraudulent activity.

SHIPPING FOR INTERNATIONAL CUSTOMERS INCLUDING ALASKA, HAWAII, PUERTO RICO & U.S. TERRITORIES
All international shipping rates will be charged based on your location and the weight of your order. When checking out you will be given a calculated cost of your shipping rates.

Customers are responsible for complying with their countries local and federal tobacco laws. Tierra Volcan Inc. is not responsible for knowing your counties tobacco regulations. By placing an order with Tierra Volcan Inc. customers are agreeing to assume all risks involved. We mark all customs forms as “Gift” and we send “person” to “person”.

All orders will be declared as the correct contents of the order placed. Due to United States Customs regulations all packages must be declared correctly. Tierra Volcan Inc. will not be responsible for the package if stopped by customs. If your customs agency happens to stop the package you may be able to refuse it and have it returned to the sender or pay the applicable taxes/duties involved.

You must notify Tierra Volcan Inc. that the package is being returned. Once the package is returned to Tierra Volcan Inc. you will be notified via email. Your original order can then be re-shipped or Tierra Volcan Inc. can issue a credit or refund for the amount of the product only. NOT the original shipping cost. This postage is deemed used and cannot be refunded. You will be responsible for any additional shipping charges if you decide to have your order re-shipped. If you have any questions please email us at info@mombachocigars.com prior to placing an order. By placing an order, you are agreeing to pay the full shipping amount, due to the calculated weight of your package*.

All sales are final! If the package is lost, damaged, or held in customs – it will be the customers or purchaser’s responsibility.

*Please allow at least 24-72 hours to process International orders.

*Tierra Volcan Inc. reserves the right to open and inspect all items for freshness and defects prior to shipping.

*Shipping rates may need to be recalculated due to size and weight. Additional postage may be required.

*Free Shipping offers are for Continental U.S. destinations only, and cannot be honored on orders being shipped outside the U.S. (Contiguous 48 States Only) Excludes Alaska, Hawaii, Puerto Rico & U.S. Territories.