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FAQs

  • Frequently Asked Question

    - How long will my shipping take?

    Your shipping options can be selected at checkout. Typically shipment of normal rates and services are taking anywhere from 4 to 7 days for direct to door delivery.

    - How will me cigars be cared for during shipping?

    Everyone one of our Mombacho Cigar boxes shipped has within it a Boveda Inc.® humidity pack which helps regulate the humidity of your 100% Hand Made cigars. In addition, the box is sealed in a tight cellophane to protect your box.

    - Sample Question #3?

    Sample Answer #3 needing to be provided.

    - Sample Question #4?

    Sample Answer #4 needing to be provided.

    - Sample Question #5?

    Sample Answer #5 needing to be provided.

  • US Terms & Conditions

    US Terms & Conditions

    Last updated: April 13, 2021

    These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with mombachocigars.com website (the “Service”) operated by Mombacho Trading Ltd. (“us”, “we”, or “our”).

    Please read these Terms and Conditions carefully before using the Service.

    Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

    By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

    Health Disclaimer

    Mombacho Trading Ltd. does not sell tobacco related products to anyone under the age of 21, nor do we sell cigarettes. Cigars and Tobacco products on this website are not intended to be purchased by anyone under the age of 21. All references to “mellow”, “medium”, “full” are only descriptors of flavor. No cigar should be considered to present a reduced risk of harm compared to other cigars. These products contain Nicotine. Nicotine is an addictive chemical. Tobacco smoke increases the risk of lung cancer and heart disease even in nonsmokers. Do not use these products if you are pregnant.

    Accounts

    When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

    You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

    You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

    You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

    Intellectual Property

    The Service and its original content, features and functionality are and will remain the exclusive property of Mombacho trading Ltd. and its licensors. The Service is protected by copyright, trademark, and other laws of Nicaragua and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Mombacho Trading Ltd.

    Price and Payment

    The price of the Goods and Services shall be that stipulated on the Website or as otherwise advised by Us to you via an advertisement or when making a Purchase by telephone or post. The price is inclusive of Applicable taxes and, with regard to Subscriptions, delivery charges also (“Price”). The Website contains a large number of Goods and Services and it is always possible that some of the Prices on the Website and/or on Our advertisements may be incorrect. We will verify prices as part of our sale procedures so that the correct Price will be stated when you pay for the Goods and/or Services. When making a Purchase of Goods or Services you may have to pay a delivery charge in addition to the Price. We will inform you of this during the ordering process and before the Contract between you and Us is concluded. You will have different payment options available to you when purchasing Goods and these will be brought to your attention during the ordering process and before the Contract between you and Us is concluded. When making a Purchase via our Website, payment must be made in US Dollars (USD) by credit card. All card transactions are processed through a secure payment gateway. All credit card Purchases are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not for any reason authorize payment to Us for a particular Purchase, We will not accept your Order.

    Links To Other Web Sites

    Our Service may contain links to third-party web sites or services that are not owned or controlled by Mombacho Trading Ltd.

    Mombacho Trading Ltd.. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Mombacho Trading Ltd.. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

    We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

    Termination

    We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

    Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

    Governing Law

    These Terms shall be governed and construed in accordance with the laws of Nicaragua, without regard to its conflict of law provisions.

    Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

    Changes

    We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

    By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

    Our Rights

    We reserve the right to withdraw any Goods or Services from the Website at any time. We shall not be liable to anyone for withdrawing any Goods or Services from the Website or for refusing to accept an Order. We have a right to revise and amend these Terms and Conditions (including Price) without notice.

    Contact Us

    If you have any questions about these Terms, please contact us.

  • Canada Terms & Conditions

    Orders are shipped via our Distributor from within Canada.

    No additional duties will be charged.

  • EU Terms & Conditions

    All European Union orders are shipped from within the EU and no additional duties are charged.

  • Global Terms & Conditions

    All orders for countries outside the US, Canada, and EU are shipped via DHL and may be subject to duties upon entry to the customers country.