ONLINE POLICY FOR INDIVIDUALS 21 YEARS OF AGE AND OLDER
This site is not directed to persons less than 21 years of age and no information should be submitted or posted at Mombacho Trading Ltd. online website by individuals less than 21 years of age. Sales of tobacco products to individuals under the legal minimum purchase age are illegal.
Holiday Shipping Schedule
The following days will not count as business days towards delivery times as Shipping companies will be closed. UPS does NOT pick up or deliver on these days:
UPS Holiday Closure Schedule:
New Year’s Day
Tierra Volcan Inc. will also be closed:
New Year’s Eve & Day
Christmas Eve & Day
SHIPPING CUT OFF & PROCESSING TIMES
All U.S. orders placed before 2:00 PM EST (Mon-Fri only) will ship the same day, pending credit card approval. Orders shipping via USPS Priority Mail must be placed before 1:00 PM EST. Please note Mombacho Trading Ltd. does not ship to Utah and South Dakota.
All purchasers to be over 21 years of age, California’s Senate Bill 39 requires us to:
⦁ Confirm your delivery of tobacco products by telephone call after 5PM (PT) the day prior to shipment
⦁ Obtain the signature of a person 21 years of age or order before completing the delivery
We are required to collect and remit sales tax in the following states. Remittance of any taxes on orders shipped outside of these states is the responsibility of the purchaser.
DELIVERY OPTIONS (Effective on March 1st 2020)
Your Shipping Options are as Followed:
UPS Ground: 1 – 6 Business Days (ADULT SIGNATURE REQUIRED)
UPS 2nd Day: 2 Business Days in Transit (ADULT SIGNATURE REQUIRED)
UPS Next Day Air Saver: 1 Business Day in Transit – Delivered End of Business Day (ADULT SIGNATURE REQUIRED)
UPS Next Day Air: 1 Business Day in Transit – Delivered Before 3PM Local Time (ADULT SIGNATURE REQUIRED)
UPS Ground: $9.95
UPS 2nd Day: $19.95
UPS Next Day Air Saver: $29.95
UPS Next Day Air: Calculated at Checkout
Free Shipping for orders over $249.00.
Map below is transit time for UPS ground only.
*No limits on number of products ordered. Some larger, heavy items such as Humidors may carry an additional shipping fee. Free shipping offers will be shipped by SurePost or the shipper of our choosing. We ship Priority Mail by the USPS for P.O. Boxes, APO’s, FPO’s and International orders. Please Note: *UPS Does Not Deliver Packages on the Weekends. Delivery Estimates do not take Saturday and Sunday into Account or the Day the Order was Placed. We do not issue service refunds for Holiday or Weather related delays, or other delays outside the control of Mombacho Trading Ltd.. or the carrier you choose.
Military Shipping APO & FPO’s
We support the Armed Forces, and will ship to APO’s / FPO’s Worldwide.
FREIGHT SERVICE – For Heavy Items
A Freight service is used on large humidors & cabinet humidors. You will be notified on freight shipping cost prior to us shipping the item.
Ordering For International Customers
Mombacho Trading Ltd. welcomes international and APO/FPO (Military) orders. Due to the complexities involved with International Shipping, such as customs clearance and local carrier procedures, the following policies and requirements will be applied to all international orders:
FOR ALL FIRST-TIME INTERNATIONAL ORDERS
Mombacho Trading Ltd. will charge your credit card an undisclosed amount under $20 US Dollars. Before we can process your order, you will be required to confirm the amount you were billed via email. An Email will be sent by a Mombacho Trading Ltd. representative that goes into detail about this procedure. This security charge will be refunded after the correct amount is provided. This is a one-time process. Once you verify the amount you will not have to complete this process again. This process is to protect our consumers and Mombacho Trading Ltd. from fraudulent activity.
SHIPPING FOR INTERNATIONAL CUSTOMERS INCLUDING ALASKA, HAWAII, PUERTO RICO & U.S. TERRITORIES
All international shipping rates will be charged based on your location and the weight of your order. When checking out you will be given a calculated cost of your shipping rates.
Customers are responsible for complying with their countries local and federal tobacco laws. Mombacho Trading Ltd. is not responsible for knowing your countries tobacco regulations. By placing an order with Mombacho Trading Ltd. customers are agreeing to assume all risks involved. We mark all customs forms as “Gift” and we send “person” to “person”.
All orders will be declared as the correct contents of the order placed. Due to United States Customs regulations all packages must be declared correctly. Mombacho Trading Ltd. will not be responsible for the package if stopped by customs. If your customs agency happens to stop the package you may be able to refuse it and have it returned to the sender or pay the applicable taxes/duties involved.
You must notify Mombacho Trading Ltd. that the package is being returned. Once the package is returned to Mombacho Trading Ltd. you will be notified via email. Your original order can then be re-shipped or Mombacho Trading Ltd. can issue a credit or refund for the amount of the product only. NOT the original shipping cost. This postage is deemed used and cannot be refunded. You will be responsible for any additional shipping charges if you decide to have your order re-shipped. If you have any questions please email us at firstname.lastname@example.org prior to placing an order. By placing an order, you are agreeing to pay the full shipping amount, due to the calculated weight of your package*.
All sales are final! If the package is lost, damaged, or held in customs – it will be the customers or purchaser’s responsibility.
*Please allow at least 24-72 hours to process International orders.
*Mombacho Trading Ltd. reserves the right to open and inspect all items for freshness and defects prior to shipping.
*Shipping rates may need to be recalculated due to size and weight. Additional postage may be required.
*Free Shipping offers are for Continental U.S. destinations only, and cannot be honored on orders being shipped outside the U.S. (Contiguous 48 States Only) Excludes Alaska, Hawaii, Puerto Rico & U.S. Territories.