When a customer is ready to place their order, the AgeChecker.Net popup will appear and explain the verification process and why it is required. Our service works on a variety of devices and platforms making the process smooth on both desktop and mobile, and usually takes under a minute to complete.
Next, the customer is asked for their date of birth and their personal information if we don't already know it. For most websites, we can automatically pull the customer's name and address from your checkout page so they don't have to enter it again. We disable some of the checkout fields on your website to prevent the customer from changing their name or address after being verified with a different identity.
The information submitted by the customer is processed by our service and checked against millions of documents consisting of public records, credit information, and other sources. For over 90% of the US population, we can automatically approve them with just this information. For international orders, we verify the customer is outside of the US and then allow them to continue. If we determine that the information submitted is fraudulent or it was not found in our databases, we will ask the customer to submit a photo ID.
If we request a photo ID, we will give the customer a few options to upload a picture of their ID with their name and date of birth clearly visible. A picture can be taken directly from our popup if the user has a webcam and a supported browser, or they can upload a picture from a file. If they are on a mobile device, they are directed to their camera app to take a picture. Customers using a computer can also request a link to be sent to their phone, allowing them to take a picture with their phone and then continue the process on their computer. Once a picture is submitted, we will verify it in around 10 to 20 seconds.
Once a user is verified, they can complete their purchase with one more click. If they submitted a photo ID, we will remember them so they never have to submit a photo ID again. If the customer was not verified successfully, we give them a chance to fix their picture and try again if it was blurry or unreadable. If we determine that they are underage, we can disable their access to our service. The process is seamless for all users, and takes under a minute from start to finish in most cases. Remember that most customers will never even have to upload an ID.
First and foremost, Favilli Trading LLC respects the privacy of its customers. We do not share your address, credit card information or email with anyone else. All customer information is strictly used to process orders and for our promotional correspondence to keep you informed in the most convenient, secure & efficient way possible. If you would like to be removed from any of our mailings, please contact us.
Favilli Trading LLC protects all information by using a secure server. That means that your credit card number and address are encrypted so that it cannot be read as the information travels via the Internet. We have made it a priority to keep your information and shopping experience a safe one.
U.S.A. Sales Tax
All orders shipped to US addresses will be charged a appropriate state sales tax. Many states now require Favilli Trading LLC to collect sales tax on their behalf for purchases made through our website. Please note that if you are not charged sales tax by Favilli Trading LLC then any sales tax due in the purchaser’s state is responsible to be paid by the purchaser.
We accept Visa, Mastercard, AMEX and Discover
We charge for shipping by the weight calculated of your order, according to shipping provider rates. Standard ground shipping is free if the order is $249.00 or more.
Any customers wanting rush delivery must pay additional charges for any packages requested to be sent Next Day, 2nd Day Air, or 3rd-day Select via UPS, or options other than standard rates by any service provider being used.
All merchandise leaves our facilities in perfect condition. Should any item that is received damaged or lost during transit, please call us immediately. The outer packaging must be saved for shipping provider verification, otherwise we cannot guarantee that shipping provider will reimburse us for damages. We will reship all items as soon as possible and handle any claim with shipping providers for you.
How Long Does It Take After I Order?
Orders are processed during our business hours and shipped promptly the next business day unless it is on a Friday, then your order will not ship out until Tuesday morning since our shipping department is closed on Saturdays thru Mondays. Remember this includes holidays as well.*See the UPS transit map for approximate package arrival date.
Can I Change My Order Online?
Once an online order had been submitted, it cannot be changed online. However, Favilli Trading LLC may be able to modify or cancel the order if the time between the submitted order and the packaging of the order is caught in time before it is shipped out. Contact us as soon as possible via email or phone immediately!
Credit Card Policies
We process Visa, MC, AMEX and Discover credit cards. We utilize AVS (address verification service) on all orders received and verify both the billing address and zip code. If either the address or the zip code do not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as a protection for ourselves and credit card holders. .
Returns & Exchanges
Favilli Trading LLC guarantees your complete satisfaction on every product we sell and want you, the customer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 14 days of receipt of your order. If you need to return an item, please send INSURED via FedEx, UPS, or parcel post to our shipping address of:
1224 Bammel Road, Houston, TX 77073
Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately at +1(800)229-6081. We will promptly arrange for it replacement. For international shipments we will inform you of your return address.
Online Policy For Individuals 21 Years Of Age And Older
This site is not directed to persons less than 21 years of age and no information should be submitted or posted at www.mombachocigars.com’s online website by individuals less than 21 years of age. Sales of tobacco products to individuals under the legal minimum purchase age are illegal. Favilli Trading LLC makes every attempt to restrict sales of tobacco to individuals of 21 years of age. Certain personal information, provided by you, is used to confirm the minimum age requirements. Such information is not retained in our database therefore not compromising privacy.
Canada Terms & Conditions
Orders are shipped via our Fulfillment Distributor from within Canada.
No additional duties will be charged by Favilli Trading LLC
EU Terms & Conditions
All European Union orders are shipped from within the EU.
Favilli Trading LLC charges no additional duties.
Have a question or curiosity about the cigars you've purchased? Such as, origins of tobaccos, years of crops; or if you've visited us, maybe you'd like to know who personally rolled your cigar. Simply "Contact Us" via the website and type your code in the message body. We would love to further inform you of your purchase!