Store Policies

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The Mombacho Trading Ltd Guarantee

The Mombacho Cigars sold on this site are guaranteed to be crafted & rolled completely by hand by our Casa Favilli Family in Granada, Nicaragua using all natural, hand-selected & hand-conditioned Nicaraguan Tobaccos.  The Mombacho Cigars available for purchase on this site were shipped directly from Nicaragua and legally imported into Ontario, Canada for distribution across Canada.  We guarantee the origin, production and quality of our Cigars to your complete satisfaction. 

We also guarantee your shipment will arrive at your destination. If your shipment does not arrive, we will re-ship your order! We also guarantee the authenticity and Nicaraguan origins of our Mombacho Cigars.

We store all our cigars in walk-in humidors, which are monitored daily to assure temperature is at between 68-70 degrees Fahrenheit and a relative humidity of 68-72%. This allows the perfect environment for proper aging and storage of all our cigars. We package your order with the utmost care to guarantee your Mombacho Cigars arrive in perfect condition. We also ship in original sealed boxes with secondary humidification enclosed.

If for any reason you are not satisfied with our service or our product, please email us at Shop@MombachoCigars.com or contact us by telephone at 1 800 229 6081 within 5 days of receipt of your order.

We hope you take a Mombacho Moment to step back, relax and enjoy a Mombacho Cigar!

Refund Policy

Mombacho Trading Ltd Refund Policy

If you are not satisfied with your purchase due to defect or damage, please email us at shop@MombachoCigars.com or call us at 1 800 229 6081 within 5 business days (Mon-Fri) of the receipt of your order to report the situation and receive instructions for the return of the product (if applicable).

If it is determined (at our sole discretion) that the issue is due to circumstances under our control, we will provide you with instructions for the return of the product. Once we have received & inspected the product, and confirmed the problem, we will issue a refund for the unused product returned to us plus the cost return shipping.

Refunds will be based on undamaged products returned in original packaging. Refunds will not be issued for any product that has been used, or damaged due to the purchasers actions after the product was delivered. Original shipping costs are non-refundable.

Orders placed through our website  may be cancelled/changed by you as long as the package has not left our building.  In some cases the package will physically leave the building in as little as one hour, and in other cases it may be 24 hours after placing the order. Cancellations of orders must be made with business hours 9:00 to 5:00 Eastern Time by either calling us at 1800 229 6081 or by email to shop@MombachoCigars.com. Cancellations/changes reported after 24 hours, cannot be honoured.

We guarantee your shipment will arrive at your destination. If your shipment does not arrive, please contact us at Shop@MombachoCigars.com or 1 800 229 6081 and we will re-ship your order at no cost!

We store all our cigars in walk-in humidors, which are monitored daily to assure temperature is at between 68-70 degrees fahrenheit and relative humidity is at 68-72%. This allows the perfect environment for the proper aging and storage of all our cigars. We package your order with the utmost care to guarantee your cigars arrive in perfect condition.